Åsa Minoz sent a link on Twitter the other day, as a response to a discussion on whether or not calling oneself PRO or ANTI actually makes any difference. Well, both me and Åsa believe it does make a difference. I am a pro-person myself, getting energized by the possibility to move ahead, to create, to reach something, somewhere. There are anti-people as well, who get equally energized by that position. We complement each other, in my view, and I am not (any more, thank god for that!) an advocate for My way or the highway.
Since I watched the clip that Åsa linked to, I have managed to send it to many people, because it’s just the most eloquent (and funny!) way to describe a system and its parts, so please, give Russ Ackoff 15 minutes, and watch/listen to him talking on Beyond continual improvement:
A few of the gems hidden within this talk, in my view, are these:
”If we have a system of improvement that is directed at improving the parts taken separately, you can be absolutely sure that the performance of the whole will not be improved.”
”Quality ought to contain a notion of value, not merely efficiency. That’s the difference between efficiency and effectiveness. Quality out to be directed at effectiveness. The difference between efficiency and effectiveness is the difference between knowledge and wisdom. And unfortunately, we don’t have enough wisdom to go around.”
Are you busy doing things right or doing the right thing?