What is quality?

Headed for Hässleholm for the first of four half day classes in Quality & Environmental Management Systems at a school for electro engineers. It’s the fourth year in a row I give this class (normally to automation engineers as well, but there are no 2-year students this year) and I love doing it.

After an introduction where we address our expectations on each other (teacher, student, the course itself) I let the participants start with a discussion on this question:

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It’s an interesting question if you think about it – because we all have so many preconceived notions about quality.

What’s your answer to the question what quality is?

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